Pages 2 Go Technical Support
Regular
Site Hosting Packages
Frequently Asked Questions
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What is the
difference between this package and the Webmastered
package?
The Regular Site Hosting Packages are designed
for people who are familiar with the internet. This web
site allows the customer to take care of all the daily
maintenance of their web site, including e-mail account
setup, sub-directories, passwords, and many other general
maintenance items. Pages 2 Go has little to no
intervention in the day to day running of these web
sites.
Do I not get
statistics under this plan?
Statistics mailed to your business are only
supplied with the Webmastered accounts. Under the RSHP
you have access to all your daily log files, which are
located on your server in the root directory. If you have
Webtrends, you can view your log files in that manner to
get a complete breakdown of visitors.
Why is there a
setup fee on this package?
The setup fee goes toward the initial setup of
the account, including making the space on our servers
and setting up your primary login and password.
Where do I put
scripts when uploading them to my server?
Scripts are always located in the cgi-bin
subdirectory on your virtual server. Any other directory
may not allow the script to run properly. The cgi-bin
directory is set up with the proper permissions to allow
scripts running capability.
Why do you limit
the amount of transfers each month?
The transfer limits for each package have been
set to a fairly high number to allow maximum usage of
your virtual server. They are there to prevent abuse of
the system. Abusive items such as chat servers, forums,
and file download sites can eat a lot of system resources
just for one customer. The transfer limits help to
prevent these types of services being offered on one of
our virtual servers so all our customers don't have slow
access to their virtual servers. The limits should be
more than sufficient for most sites, even commerce sites.
If they aren't working for you please contact sales@pages2go.com to discuss your options.
Can I upgrade to a
larger package if I find my current package isn't enough
for my site?
Absolutely. Pages 2 Go is always happy to help
you find a package that suits your needs like a glove. We
want you to be happy with your purchase. Please contact sales@pages2go.com to discuss upgrade options.
If I didn't get
FrontPage, can I still get onto my virtual server?
Yes. Your virtual server is accessible through FTP
whether you have FrontPage extensions installed or not.
To access your site via FTP use the location
yourdomain.xxx (substitute your domain) in any standard
FTP software. Be sure to log in with your name and
password or you will not be able to use your site.
Can I access my
site anonymously via FTP?
Yes. Simply access your site like a normal
anonymous FTP site by using anonymous as your user name
and your e-mail address for the password.
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Questions?
Comments? E-mail: webmaster@pages2go.com
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